Job Description
About the job
The Hopper Technology Solution (HTS) team - APAC is currently looking for an experienced Product Designer to join the Hopper Technology Solutions team to own and lead the delivery
This role operates across a much broader scope than traditional design roles.
As such, we would expect someone to join us that can:
- Deal with ambiguity and balance building out multiple features at once without jeopardizing the quality of the design or lose sight of the customer experience
- Generate innovative and delightful design components that help us meet our product and business goals
- Lead UX research of consumer travel shopping patterns in multiple markets
- Lead and manage detailed and lengthy stakeholder feedback and requirements from an external partner (one of the largest banks in the region)
Responsibilities
- Design the best place to book travel in APAC!
- Leverage customer research and data to find ways to make the product more and more convenient and rewarding for customers
- Diving deep on product data to identify opportunities to improve the product through design
- Building and maintaining an organized design portfolio for our partner for the purpose of compliance and legal reviews
- Lead design reviews with an external partner and make strong business cases for why we should build what we want to build
Qualifications
An ideal candidate:
- Has the ability to work in a start-up environment AND a traditional business environment
- Makes design decisions with quantitative and qualitative data and is comfortable making decisions without absolute certainty
- Exhibits a detail-oriented approach to design
- Can clearly explain their thinking verbally and through writing to help drive clarity, uncover new questions, and get to a resolution working both independently and with various team members or stakeholders
- Takes ownership and moves quickly while exhibiting good judgment
- Shows technical depth that allows them to communicate with, understand, and earn the respect of world-class engineers
- Has a strong focus on doing what is right for the customer and the company without ego
- Is highly adaptive and flexible to a changing environment and absorbs the greater context of organizational goals and appropriately weighs this as an input into their product work
- Has experience with consumer marketplaces, as a plus
About the Company
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions).
Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings.
Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance.
Perks of working with us:
- Well-funded and proven startup with large ambitions.
- Carrot Cash travel stipend
- Flexdesk All Access Pass & Work-from-home stipend
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams = massive impact